FREQUENTLY asked questions
What is your order processing time?
Our order processing time is between 3-5 business days for online orders. (EX. if you placed your order on thursday, we will be shipping your order out the following Tuesday-thursday). We always aim to ship orders out earlier.
Wholesale orders are approximately 2-3 weeks, with the exception of out of stock bar soap.
What courier do you use?
We use SWIFTPOST & canada post.
Is your FREE SHIPPING promo international?
YEs it is.
do all orders come with a tracking number?
all orders that pay for shipping automatically come with a tracking number. we try and include a tracking number with our free shipping promo as well, depending on the cost to add tracking, shipping cost and customers location.
Are your products vegan?
yes, all of our products are vegan, and manufactured in a vegan friendly studio. our labels have the vegan certified logo from peta.
Are your products 100% Natural?
we sell a range of 100% natural products as well as products that are 95-99% natural. please see ingredients list, or email us for specific products.
WHAT animal sanctuaries do you donate to?
we donate a portion of all sales to both Ralphys Retreat and Ruby Ranch. They are both ontario based non profit animal sanctuaries.