FREQUENTLY ASKED QUESTIONS

PACKAGING

WOULD YOU EVER CONSIDER SWITCHING TO PAPER LIP BALM TUBES?

YES! OF COURSE WE WOULD.  THERE ARE BEAUTIFUL WHITE KRAFT PAPER TUBES ON THE MARKET WE WOULD LOVE TO BE USING RIGHT NOW.

THE REASON WE HAVE NOT IMPLEMENTED THIS YET IS BECAUSE THEY ARE CURRENTLY JUST UNDER 17X THE AMOUNT PER TUBE THAN THE ONES WE CURRENTLY USE FROM OUR SUPPLIER. WE HAVE LOOKED ELSEWHERE AND THE NUMBERS SEEM TO BE THE SAME. THIS ALSO DOES NOT INCLUDE THE OTHER FEES WE PAY SUCH AS SHIPPING, CUSTOMS & CONSOLIDATION FEES.

THIS WOULD SKY ROCKET OUR PRICE PER TUBE WHICH WOULD NOT BE FAIR TO YOU AS CONSUMERS. ONCE PRICES CAN BE MATCHED/BEAT, WE WILL BE MAKING THE TRANSITION!

WILL YOUR BAR SOAPS ALWAYS COME IN BOXES?

AS YOU KNOW, WE HAVE ALWAYS USED WHITE SOAP BOXES FOR OUR BAR SOAPS BUT THEN.... I WAS TOLD ABOUT BIODEGRADABLE SHRINKWRAP (AFTER ALMOST 4 YEARS OF MAKING SOAP... GEEZ!). SO WE HAVE IMPLIMENTED THESE AND WILL BE STICKING TO THEM FAR INTO THE FUTURE! WE ENJOY THE SHRINK WRAP, INSTEAD OF NAKED SOAPS ON SHELVES TO KEEP THE BARS AS SANITARY AS POSSIBLE. ONE BY ONE OUR BAR SOAPS ARE BEING TRANSITIONED TO SHRINK WRAPPED WITH A BEAUTIFUL PAPER LABEL.  BIODEGRADABLE & RECYCLABLE PACKAGING FOR THE WIN! 

WHAT DO YOUR SOAP SAMPLES COME IN?

ALL OF OUR ONLINE ORDERS COME WITH 2 SURPRISE BAR SOAP SAMPLES.  THESE ARE PACKAGED IN OUR BIODEGRADABLE SHRINK WRAP.

WILL YOU ALWAYS USE BUBBLE WRAP IN SHIPMENT?

WE ONLY USE OUR BUBBLE WRAP TO SECURE ALL GLASS PACKAGING IN TRANSIT.  WE ARE CURRENTLY USING SECOND HAND BUBBLE WRAP DONATED TO US.  ONCE THIS IS ALL USED UP (AS STEP 1 TO ZERO WASTE IS USE UP WHAT YOU HAVE!), WE ARE LOOKING INTO KRAFT HONEYCOMB WRAP WHICH IS ABOUT 3X THE PRICE OF TRADITIONAL BUBBLE WRAP.  THOUGH MORE EXPENSIVE, THIS WILL BE IMPLIMENTED IMMEDIATELY AFTER OUR DONATED BUBBLE WRAP IS USED UP. 



SHIPPING & RETURNS
WHAT IS YOUR ORDER PROCESSING TIME?

OUR ORDER PROCESSING TIME IS BETWEEN 3-5 BUSINESS DAYS FOR ONLINE ORDERS.  (EX. IF YOU PLACED YOUR ORDER ON THURSDAY, WE WILL BE SHIPPING YOUR ORDER OUT THE FOLLOWING TUESDAY-THURSDAY).  WE ALWAYS AIM TO SHIP ORDERS OUT EARLIER.​

WHAT COURIER DO YOU USE?

WE USE SWIFTPOST (CANPAR) & CANADA POST. IF YOU PREFER ONE OVER THE OTHER, PLEASE NOTE THAT ON THE SHOPPING CART PAGE BEFORE CHECKING OUT.​

 

WHAT IS YOUR RETURN POLICY?

DUE TO THE NATURE OF OUR PRODUCTS, WE DO NOT ACCEPT RETURNS.

DO ALL ORDERS COME WITH A TRACKING NUMBER?

ALL ORDERS THAT PAY FOR SHIPPING COME WITH A TRACKING NUMBER.  WE TRY AND INCLUDE A TRACKING NUMBER WITH OUR FREE SHIPPING PROMO AS WELL, DEPENDING ON THE COST TO ADD TRACKING, SHIPPING COST AND CUSTOMERS LOCATION.

Please note certain international shipments (outside of Canada), will not have an option for a tracking number with paid shipping.

Please contact us directly for a price quote if a tracking number is required.

PRODUCTS
ARE YOUR BAR SOAPS ALL PURPOSE OR ONLY ALLOWED TO BE USED ON MY BODY?

ALL OF OUR BAR SOAPS ARE COMPLETELY ALL PURPOSE AND CAN BE USED ON HANDS, FACE, BODY, SCALP/HAIR AND EVEN AS A SHAVING SOAP!  ALWAYS PATCH TEST FIRST WHEN USING A NEW PRODUCT.


ARE YOUR PRODUCTS VEGAN?

YES, ALL OF OUR PRODUCTS ARE VEGAN, AND MANUFACTURED IN A VEGAN FRIENDLY STUDIO.  OUR LABELS HAVE THE VEGAN CERTIFIED LOGO FROM PETA.

 

ARE YOUR PRODUCTS 100% NATURAL?

WE SELL A RANGE OF 100% NATURAL PRODUCTS AS WELL AS PRODUCTS THAT ARE 95-99% NATURAL. PLEASE SEE INGREDIENTS LIST, OR EMAIL US FOR SPECIFIC PRODUCTS.

COUPONS

CAN WE USE 2 OR MORE PROMO CODES AT THE SAME TIME?
UNFORTUNATELY WE ARE UNABLE TO ALLOW THE USE OF MORE THAN ONE PROMOTIONAL CODE AT THE SAME TIME. 
     
SOCIALLY RESPONSIBLE
WHAT ANIMAL SANCTUARIES DO YOU DONATE TO?
WE DONATE A PORTION OF ALL SALES TO BOTH RALPHYS RETREAT AND RUBY RANCH.  THEY ARE BOTH ONTARIO BASED NON PROFIT ANIMAL SANCTUARIES.