FREQUENTLY asked questions

What is your order processing time?

Our order processing time is between 3-5 business days for online orders.  (EX. if you placed your order on thursday, we will be shipping your order out the following Tuesday-thursday).  We always aim to ship orders out earlier.

Wholesale orders are approximately 2-3 weeks, with the exception of out of stock bar soap. 

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What courier do you use?

We use SWIFTPOST & canada post.

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Is your FREE SHIPPING promo international?

YEs it is.

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do all orders come with a tracking number?

all orders that pay for shipping automatically come with a tracking number.  we try and include a tracking number with our free shipping promo as well, depending on the cost to add tracking, shipping cost and customers location.

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Are your products vegan?

yes, all of our products are vegan, and manufactured in a vegan friendly studio.  our labels have the vegan certified logo from peta.

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Are your products 100% Natural?

we sell a range of 100% natural products as well as products that are 95-99% natural. please see ingredients list, or email us for specific products.

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WHAT animal sanctuaries do you donate to?

we donate a portion of all sales to both Ralphys Retreat and Ruby Ranch.  They are both ontario based non profit animal sanctuaries.