FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR ORDER PROCESSING TIME?
OUR ORDER PROCESSING TIME IS BETWEEN 3-5 BUSINESS DAYS FOR ONLINE ORDERS. (EX. IF YOU PLACED YOUR ORDER ON THURSDAY, WE WILL BE SHIPPING YOUR ORDER OUT THE FOLLOWING TUESDAY-THURSDAY). WE ALWAYS AIM TO SHIP ORDERS OUT EARLIER.
WHAT COURIER DO YOU USE?
WE USE SWIFTPOST (CANPAR) & CANADA POST. IF YOU PREFER ONE OVER THE OTHER, PLEASE NOTE THAT ON THE SHOPPING CART PAGE BEFORE CHECKING OUT.
WHAT IS YOUR RETURN POLICY?
DUE TO THE NATURE OF OUR PRODUCTS, WE DO NOT ACCEPT RETURNS.
IS YOUR FREE SHIPPING PROMO INTERNATIONAL?
OUR FREE SHIPPING PROMO IS AVAILABLE DOMESTICALLY FOR CANADIANS, AND INTERNATIONALLY FOR U.S. ADDRESSES ONLY.
DO ALL ORDERS COME WITH A TRACKING NUMBER?
ALL ORDERS THAT PAY FOR SHIPPING AUTOMATICALLY COME WITH A TRACKING NUMBER. WE TRY AND INCLUDE A TRACKING NUMBER WITH OUR FREE SHIPPING PROMO AS WELL, DEPENDING ON THE COST TO ADD TRACKING, SHIPPING COST AND CUSTOMERS LOCATION.
CAN WE USE 2 OR MORE PROMO CODES AT THE SAME TIME?
UNFORTUNATELY WE ARE UNABLE TO ALLOW THE USE OF MORE THAN ONE PROMOTIONAL CODE AT THE SAME TIME.
ARE YOUR BAR SOAPS ALL PURPOSE OR ONLY ALLOWED TO BE USED ON MY BODY?
ALL OF OUR BAR SOAPS ARE COMPLETELY ALL PURPOSE AND CAN BE USED ON HANDS, FACE, BODY, SCALP/HAIR AND EVEN AS A SHAVING SOAP!
ALWAYS PATCH TEST FIRST WHEN USING A NEW PRODUCT.
CAN I USE YOUR SHAMPOO BARS AS AN ALL PURPOSE SOAP? WHY ARE THEY CALLED SHAMPOO BARS?
YES YOU CAN ABSOLUTELY USE OUR SHAMPOO BARS AS ALL PURPOSE SOAPS. THEY ARE COMPOSED OF NATURAL INGREDIENTS JUST LIKE OUR ALL PURPOSE BAR SOAPS ARE, AND WILL GET YOU SQUEAKY CLEAN! WE CALL THEM SHAMPOO BARS SIMPLY BECAUSE WE CHOSE INGREDIENTS STRICTLY WITH HAIR AND HAIR NEEDS IN MIND.
COULD I RECEIVE MY PRODUCTS IN A MORE LOW WASTE FASHION?
WE WOULD BE MORE THAN HAPPY TO DO OUR BEST & BE AS LOW WASTE AS POSSIBLE WHEN PACKING YOUR ORDER!
ON YOUR SHOPPING CART PAGE BEFORE CHECKING OUT, PLEASE PUT "LOW WASTE PLEASE!" IN THE COMMENT SECTION.
WHAT THIS ENTAILS...
- BAR SOAP: WE WILL WRAP YOUR BAR SOAP IN RECYCLED KRAFT PAPER WITH NO LABEL. WE WILL HAND WRITE ON THE KRAFT PAPER WHICH BAR SOAP IS WRAPPED INSIDE.
- JARS & LIP BALM TUBES: WE WILL SKIP THE SHRINK WRAP. (PLEASE NOTE OUR LIP BALM TUBES & JAR LIDS ARE PLASTIC, BUT ALL COMPLETELY REUSABLE!)
- DEODORANT STICKS: WE WILL REFRAIN FROM INCLUDING THE PLASTIC SAFETY CAP THAT GOES UNDER THE LID. THESE STICKS ARE ALSO COMPLETELY REUSABLE.
- PACKAGING: WE DO NOT INCLUDING A PACKING SLIP IN ANY OF OUR ORDERS TO SAVE PAPER. NO PARCHMENT PAPER WILL BE USED FOR WRAPPING. WE WILL ONLY USE RECYCLED KRAFT SHRED AS A CUSHION. SINCE SOME OF OUR PACKAGING IS MADE FROM GLASS, PLEASE NOTE WE ARE CURRENTLY USING BUBBLEWRAP TO PROTECT THE GLASS FROM BREAKING, AND ARE ACTIVELY SEEKING RECYCLED KRAFT PAPER ALTERNATIVES TO BUBBLEWRAP.
ARE YOUR PRODUCTS VEGAN?
YES, ALL OF OUR PRODUCTS ARE VEGAN, AND MANUFACTURED IN A VEGAN FRIENDLY STUDIO. OUR LABELS HAVE THE VEGAN CERTIFIED LOGO FROM PETA.
ARE YOUR PRODUCTS 100% NATURAL?
WE SELL A RANGE OF 100% NATURAL PRODUCTS AS WELL AS PRODUCTS THAT ARE 95-99% NATURAL. PLEASE SEE INGREDIENTS LIST, OR EMAIL US FOR SPECIFIC PRODUCTS.
WHAT ANIMAL SANCTUARIES DO YOU DONATE TO?
WE DONATE A PORTION OF ALL SALES TO BOTH RALPHYS RETREAT AND RUBY RANCH. THEY ARE BOTH ONTARIO BASED NON PROFIT ANIMAL SANCTUARIES.
